Resolving a dispute

The BBSA estimates that some 20 million blinds, awnings and shutters are sold and installed every year. Very occasionally things go awry and this page includes options to try and resolve a dispute including the BBSA’s free mediation service.

Dispute with a non-BBSA member

As non-members are not accredited by the BBSA and are not bound by our Code of Practice, the BBSA has no jurisdiction over them.

Customers wishing to resolve their dispute with non-members should use alternative options as detailed below.

Dispute with a BBSA member

In most instances disputes are resolved without any involvement from the BBSA.

However, if the two parties have been unable to resolve their dispute themselves, they can refer this to the BBSA for mediation.

A member can refer a customer to the BBSA or a customer can approach the BBSA direct to ask for help with their dispute – but only after this has been brought to the member’s attention first.

Please download and read the BBSA Mediation Service to see if you wish to use this service and to check how to proceed.

See the BBSA Code of Practice which members must abide to.

There is no cost to customers of members to use the BBSA’s Mediation Service.